Certified Production & Operations Manager (POM) Practice Exam

Which statement is TRUE regarding quality and teamwork?

1. Quality is solely the responsibility of management

2. Feigenbaum's work led to the concept of cross-functional teamwork

3. Teamwork does not impact quality

4. Individual success is prioritized over team success

The correct answer is: Feigenbaum's work led to the concept of cross-functional teamwork

The statement regarding Feigenbaum's work leading to the concept of cross-functional teamwork is accurate because Armand V. Feigenbaum was a significant figure in quality management who emphasized the importance of integrating various functions within an organization to achieve better quality outcomes. He introduced the concept of Total Quality Management (TQM), which not only focuses on quality improvement but also fosters collaboration among different departments. This multidisciplinary approach encourages team members from various functions to work together, leveraging their unique skills and perspectives to enhance the overall quality of products and services. In the context of organizational quality, teamwork is essential; it enables teams to identify issues, develop solutions, and implement changes that benefit the organization as a whole. By embracing Feigenbaum’s philosophy, organizations can enhance their ability to provide high-quality products through effective collaboration and communication. This approach contrasts with the idea that quality is solely a management responsibility, or that teamwork has no impact on quality, as teamwork is clearly shown to be a key driver in achieving quality improvement. Furthermore, prioritizing individual success over team success goes against the collaborative spirit that is vital for effective teamwork and quality enhancement.