Certified Production & Operations Manager (POM) Practice Exam

True or false: Services often fit simple yield measurements.

1. True

2. False

The correct answer is: False

Services typically do not fit simple yield measurements due to their inherent complexities and variability. Yield measurements are straightforward metrics that often apply to tangible products with measurable outputs. However, services are intangible, and their value can be influenced by multiple factors such as customer experience, service quality, and timing. For example, while a manufacturing process can easily measure yield in terms of units produced versus units defective, services involve multiple interactions between employees and customers, making it challenging to quantify yield simply. The quality of service can vary greatly depending on the context, the personnel involved, and customer expectations, which adds layers of complexity that simple yield measurements do not capture. Therefore, the statement indicating that services often fit simple yield measurements is false.